Privacy Policy

Effective Date: January 26, 2026

1. Introduction

Foamlinx LLC ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and disclose information from visitors to www.foamlinx.com (the "Site") and customers who interact with our Sunnyvale facility.

2. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked with you ("Personal Information").

Contact Data: Name, email address, phone number, and physical address (collected via quote request forms or recycling drop-offs).
Project Data: CAD files, 3D designs, or dimensions submitted for custom foam cutting or prototyping.
Technical Data: IP addresses, browser type, and cookies used to improve Site performance.
Payment Data: We use third-party processors for machine sales; we do not store full credit card numbers on our local servers.

3. How We Use Your Information

We use your data to:

Provide quotes for CNC machinery, routers, and custom foam projects.
Coordinate foam recycling services.
Send technical updates regarding "Lifetime Support" for machine owners.
Comply with California tax and business record-keeping requirements.

4. Your California Privacy Rights (CCPA/CPRA)

As a California resident, you have specific rights:

Right to Know: You can request a report of what personal data we have collected about you.
Right to Delete: You can request that we delete your personal information, subject to certain legal exceptions (e.g., warranty records).
Right to Correct: You may ask us to fix inaccurate personal information.
Right to Opt-Out: We do not "sell" your personal data to third parties for money. However, like most sites, we "share" data with analytics providers.

5. Data Retention

We retain project files (CAD/3D designs) for a period necessary to fulfill your order or for future re-orders, unless you request deletion. Financial records are kept as required by California state law for tax purposes.

6. Security

We implement industry-standard security measures to protect your designs and contact info. However, no transmission over the internet is 100% secure. We encourage you to use secure methods when sending proprietary industrial designs.

7. Third-Party Services

Our site may use:

Google Analytics: To understand site traffic.
YouTube: To host our CNC machine demonstration videos. These third parties have their own privacy policies.