Return Policy
Return Policy
Returns can be made within 14 days of acceptance/delivery of the machine and must be in new and working condition. Machines returned must be shipped prepaid by the customer. Foamlinx LLC will not reimburse for shipping to and from the customer. All returns are subjected to a 20% restocking fee. No returns will be accepted on custom machinery or used machines sold "as is". Customers will be charged for any damage to any of the parts including bent screws, scratched paint. All parts must be shipped back in their original packing.
When returning a product, you must first contact Foamlinx LLC via email: info@foamlinx.com for a Return Merchandise Authorization number(RMA).
No packages will be accepted without the RMA number clearly marked on the outside of the package. All returned items should be insured for the product price.
Returned products should be mailed to:
Foamlinx LLC
1248 Birchwood Drive
Sunnyvale, CA 94089
Tel: 408 4546163
info@foamlinx.com
Terms & Conditions
Effective Date: January 17, 2026
1. Acceptance of Terms
By accessing and using www.foamlinx.com (the "Site"), operated by Foamlinx LLC ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree, please discontinue use of the Site immediately.
2. Services and Products
Foamlinx LLC sells CNC foam cutting machinery, including CNC hot wire foam cutters and CNC routers. We reserve the right to modify, suspend, or discontinue any product or service described on the Site at any time without notice.
3. Intellectual Property Rights
All content on this Site—including text, graphics, logos, machine designs, software, and images—is the property of Foamlinx LLC and is protected by U.S. and international copyright and trademark laws.
-
Prohibited Use: You may not reproduce, distribute, or "scrape" data from our Site for commercial purposes without express written consent.
-
Customer Designs: If you submit designs for foam cutting or prototyping services, you represent that you own the rights to those designs.
4. Safety and Professional Advice
-
Industrial Nature: Our products (CNC cutters - hot wire cutters and routers) are industrial machinery. Information on this Site regarding machine operation, foam types (EPS, XPS, etc.), and safety (ventilation, mask usage) is for general guidance.
-
Disclaimer: Foamlinx LLC is not liable for injuries or damages resulting from the improper use of machinery or materials. Always refer to the specific safety manuals provided with your equipment and noted on the Site.
5. User Conduct and Restrictions
Users agree not to:
-
Use the Site for any fraudulent or unlawful purpose.
-
Interfere with the Site’s security features or servers.
-
Submit false contact information for quotes or service inquiries.
6. Limitation of Liability
To the maximum extent permitted by California law, Foamlinx LLC shall not be liable for any indirect, incidental, or consequential damages (including loss of profits) arising out of your use of the Site or our products.
7. California Consumer Privacy (CCPA/CPRA)
As a California-based business, we respect your privacy rights.
-
Opt-Out Rights: Pursuant to 2026 California regulations, you have the right to opt-out of the "sale" or "sharing" of your personal information.
-
Data Requests: You may request access to or deletion of your data by contacting us at foamlinx@gmail.com or calling (408) 454-6163.
-
Please see our Privacy Policy for detailed information on how we handle "Sensitive Personal Information."
8. Governing Law and Jurisdiction
These terms are governed by the laws of the State of California. Any legal action or proceeding related to this Site shall be brought exclusively in the state or federal courts located in Santa Clara County, California.
9. Contact Information
If you have questions about these Terms, please contact us at:
Foamlinx LLC
1248 Birchwood Drive, Sunnyvale, CA 94089
Phone: (408) 454-6163
Email: foamlinx@gmail.com